Privacy Policy

East Coast Commercials Gold Coast is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how East Coast Commercials Gold Coast manages personal information. It is structured as follows:

Personal information East Coast Commercials Gold Coast collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting East Coast Commercials Gold Coast and complaints
Changes to Privacy Policy

1. Personal information East Coast Commercials Gold Coast collects

The main types of personal information East Coast Commercials Gold Coast collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with East Coast Commercials Gold Coast such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for East Coast Commercials Gold Coast's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for East Coast Commercials Gold Coast's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for East Coast Commercials Gold Coast's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with East Coast Commercials Gold Coast.

East Coast Commercials Gold Coast collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records East Coast Commercials Gold Coast keeps of telephone calls, or emails received, or messages sent to East Coast Commercials Gold Coast or posted on East Coast Commercials Gold Coast's pages on social media);
East Coast Commercials Gold Coast's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, East Coast Commercials Gold Coast collects personal information in connection with running its business directly from the individual concerned. On occasion East Coast Commercials Gold Coast may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

East Coast Commercials Gold Coast stores personal information in electronic and paper form.

East Coast Commercials Gold Coast uses and discloses personal information as follows:

to source vehicles and sell them to East Coast Commercials Gold Coast's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with East Coast Commercials Gold Coast's customers and prospective customers;
to obtain products, services or information from East Coast Commercials Gold Coast's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information East Coast Commercials Gold Coast knows about them);
to operate and manage East Coast Commercials Gold Coast's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to East Coast Commercials Gold Coast. For example, East Coast Commercials Gold Coast may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. East Coast Commercials Gold Coast also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

East Coast Commercials Gold Coast uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information East Coast Commercials Gold Coast uses in the operation of the computer program is browsing history on East Coast Commercials Gold Coast's websites, name, contact information, and other information you may input into East Coast Commercials Gold Coast's websites. The level of human oversight East Coast Commercials Gold Coast provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by East Coast Commercials Gold Coast's staff.

4. Cookies

East Coast Commercials Gold Coast uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by East Coast Commercials Gold Coast's web server. East Coast Commercials Gold Coast may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on East Coast Commercials Gold Coast's platforms and those social media platforms. East Coast Commercials Gold Coast's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of East Coast Commercials Gold Coast's website.

5. Links to other websites

East Coast Commercials Gold Coast's website may contain links to third party websites. East Coast Commercials Gold Coast does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from East Coast Commercials Gold Coast and do not wish to receive these communications from East Coast Commercials Gold Coast in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to East Coast Commercials Gold Coast.

7. Overseas transfers

East Coast Commercials Gold Coast's website/s are hosted in Australia. On occasion, a third party service provider East Coast Commercials Gold Coast engages or that East Coast Commercials Gold Coast is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information East Coast Commercials Gold Coast holds about them by contacting East Coast Commercials Gold Coast during business hours on (07) 3485 1198 or via the contact page.

East Coast Commercials Gold Coast may require an individual making a request to verify their identity before processing their request.

East Coast Commercials Gold Coast will aim to respond to all requests promptly and within 30 days.

East Coast Commercials Gold Coast may refuse a request where permitted or required by law. East Coast Commercials Gold Coast will comply with any regulatory requirement to give reasons for its decision.

9. Contacting East Coast Commercials Gold Coast and complaints

If you have any queries, concerns or complaints about how East Coast Commercials Gold Coast handles your personal information please contact East Coast Commercials Gold Coast during business hours on (07) 3485 1198 or via the contact page. East Coast Commercials Gold Coast may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that East Coast Commercials Gold Coast can understand the nature of your concern. In most cases, East Coast Commercials Gold Coast will ask that you put your request in writing.

East Coast Commercials Gold Coast takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by East Coast Commercials Gold Coast's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: (07) 3485 1198
Mailing Address: 277 Scottsdale Dr, Robina, QLD, 4226

10. Changes to Privacy Policy

East Coast Commercials Gold Coast may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.